This policy explains how cancellations, refunds, and returns are handled for services purchased from Web Bonafide.

Website: https://webbonafide.com/

Email: support@webbonafide.com

Phone: 281 899 0867 / 8882504862

 

1. Services Covered

Web Bonafide provides digital services, which may include SEO, website development, website optimization, digital marketing, Google Business Profile services, reputation management, advertising support, consulting, and other related digital services.

Because our services involve professional time and digital work, refund eligibility depends on the work completed and the terms agreed with the customer.

 

2. Cancellation Before Work Begins

If a customer requests cancellation before Web Bonafide has started providing the service, the customer may be eligible for a refund of the amount paid.

Any non-refundable payment-processing or third-party costs already incurred may be deducted where applicable.

 

3. Cancellation After Work Begins

Customers may request cancellation after work has started.

However, amounts relating to work already completed, deliverables already provided, and non-refundable third-party expenses may not be refundable.

Where appropriate, Web Bonafide may issue a partial refund for services that have not yet been performed.

 

4. Recurring Services

For recurring services such as SEO or digital marketing, customers may request cancellation before the next billing period.

A cancellation does not automatically result in a refund for a billing period that has already started or for services already performed.

If a customer has agreed to a specific contract term or payment schedule, those agreed terms will apply.

 

5. Refund Requests

Refund requests must be sent to:

support@webbonafide.com

The request should include:

•       Customer name
•       Service purchased
•       Date of payment
•       Invoice or transaction reference, if available
•       Reason for the request

Each request will be reviewed based on the circumstances and the applicable service agreement.

 

6. Non-Refundable Work and Expenses

The following may be non-refundable once completed or incurred:

•       Consultations
•       SEO work already performed
•       Marketing work already performed
•       Website development work already completed
•       Website optimization work already completed
•       Research and strategy work
•       Digital deliverables already provided
•       Advertising costs
•       Domain and hosting costs
•       Software or third-party service costs
•       Other third-party expenses incurred for the customer’s project

 

7. Digital Deliverables and Returns

Web Bonafide primarily provides digital services and digital deliverables.

We do not normally sell physical products, so there is generally no physical product return process.

If a customer believes that a digital deliverable is materially different from the agreed scope, the customer should contact us within 7 days of delivery.

We will review the issue and, where appropriate, correct the deliverable or provide the agreed service.

 

8. SEO and Marketing Services

SEO and marketing results depend on numerous factors outside Web Bonafide’s control.

Payment for SEO or marketing services does not guarantee a particular search ranking, traffic level, number of leads, sales, or revenue unless expressly guaranteed in writing.

Refund requests for these services will be reviewed based on the work completed and the applicable agreement.

 

9. Customer Delays

Refunds will not normally be provided solely because a project is delayed by the customer’s failure to provide required information, access, content, approvals, or feedback.

We will make reasonable efforts to communicate with the customer and continue the project once the required information or access is available.

 

10. Third-Party Costs

Third-party charges may be non-refundable where the third party does not provide a refund.

This may include advertising platforms, hosting companies, domain registrars, software providers, and other external service providers.

 

11. Refund Processing

If a refund is approved, Web Bonafide will generally initiate the refund to the original payment method.

Approved refunds will normally be initiated within 7 business days.

The time required for the refund to appear in the customer’s account depends on the customer’s bank, card issuer, payment processor, or payment gateway.

 

12. Payment Disputes

Customers are encouraged to contact Web Bonafide before initiating a payment dispute so that we can attempt to resolve the issue.

If a payment dispute or chargeback is initiated, Web Bonafide may provide the relevant payment processor with invoices, communications, service records, agreements, and other information demonstrating the transaction and services provided.

Nothing in this policy limits any rights available to customers under applicable law.

 

13. Policy Changes

Web Bonafide may update this policy when necessary. The current version will be published on this page with the applicable effective date.

 

14. Contact

For cancellation or refund requests:

Web Bonafide

Email: support@webbonafide.com

Phone: 281 899 0867 / 8882504862

Website: https://webbonafide.com/